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Q: Do I have to lock the bike, if so how?

A: Yes. To lock the bike and return it at the Ropemaker office, just return the bike in the app or pull a brake lever 3 times rapidly – when the lights switch off, the bike is returned. To lock the bike at home or anywhere else, always use the combination lock that is attached to the front basket of the bike. Attach the bike to something solid like a rack, lamppost or railing. The lock number can be found by pressing the time counter on the upper left-hand side of the screen (before you return the bike). If you have already returned the bike in the app, you will need to rent it again and click to find the combination number.

Locking a bike