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Q: What should I do if a Freebike that I am using is faulty or damaged?

A: Where an Freebike is faulty or damaged, the IHS Markit colleague should in the first instance report the problem through the app. If it’s something more urgent you can inform Freebike on +44 20 3287 8869 or hello@freebike.com as soon as possible. Where possible, we will endeavour to supply an alternative Freebike to that colleague for continued use.